Welcome to our FAQ page! We understand that when it comes to flowers, occasions, and deliveries, questions often arise.
To make your experience smoother and more enjoyable, we've compiled a list of common queries and helpful answers below.
If you don't find what you're looking for, please don't hesitate to reach out to our team.
We're here to assist you in any way we can.
How long will my flowers last?
Typically, flowers can last for about 5-7 days. However, several factors can affect their lifespan, such as infrequent water refreshing, exposure to warmth (like a window sill), and neglecting to trim woody stems, such as those found in roses and hydrangeas. Proper care and attention can significantly extend the longevity of your flowers.
For detailed flower care instructions, kindly refer to our Flower Care Page. We continuously update it with valuable tips to help you maintain the beauty and longevity of your flowers.
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What's the delivery area and timeframe?
Our delivery window spans from 12 PM to 5 PM for businesses and 12 PM to 6 PM for residences. Please note, we do not guarantee timed deliveries. Any specific timing requests included in your order are not assured. Presently, we offer delivery services all throughout the City of Toronto, as well as North York, Markham, Scarborough, Mississauga, Brampton, Vaughan, and Richmond Hill for a flat rate of 15$. Free delivery for orders over $150. -
Can I schedule a specific delivery date?
Certainly! We accommodate delivery requests during regular working hours. To select a delivery date, please follow the prompts in your cart. -
Do you offer same day delivery?
Unfortunately, we only accept orders placed 24 hours in advance to ensure we can carefully prepare and fulfill your request. -
Do you delivery to hospitals, nursing homes, funeral homes and hotels?
Absolutely! To ensure smooth delivery, kindly provide all relevant details. For deliveries to businesses, hotels, or hospitals, please include the recipient's room or suite number, the business/hotel/hospital name, and a contact number. This information helps us facilitate the delivery and address any queries directly with the recipient if needed.
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Do you have a specific type/color of flower available?
Availability varies with the seasons. Please get in touch with us for current offerings. -
Can I request a custom bouquet or arrangement?
While custom orders are not our standard offering, we're always eager to accommodate special requests whenever possible. Your satisfaction is important to us, so we'll do our best to bring your vision to life. -
Can you replicate an arrangement from a photo I send you?
Unfortunately, we are unable to replicate exact arrangements as each creation is unique and crafted with individual care and creativity. -
What flowers will you be using in my order?
While our example photos serve as a reference, the specific flowers utilized may vary based on seasonal availability. Rest assured, we'll ensure your arrangement embodies the same style and essence as depicted, utilizing the freshest blooms at the time of your order.
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Can I place an order for pick up?
At the moment, we exclusively operate through our online store. We're diligently working towards establishing a physical retail shop to better serve you in the near future. -
Am I able to cancel my subscription?
Unfortunately, we don't provide refunds for subscriptions. However, we're dedicated to ensuring your satisfaction. We can take notes on your preferences to tailor future arrangements according to your liking. -
What happens if the recipient is not home?
If the recipient isn't available during the delivery, our couriers will strive to leave the flowers at the front door or with a concierge/reception desk if accessible. A notification will be left, either as a voicemail or a message, informing the recipient of the flowers' location. Please note, if a subsequent delivery attempt is required, an additional delivery charge will be applied. -
Can I updating my order?
We kindly request accurate address information for delivery orders. In the event of an incorrect address, an additional delivery fee will be charged for redirection. As flowers are perishable, failure to rectify the address within 24 hours of our notification regarding the error may lead to order cancellation or an additional charge for the flowers' cost and delivery.
If you need to update the delivery address for your order, please contact us promptly at order@jazzup.ca. We'll make every effort to accommodate your request. Our customer care team operates Monday to Friday, 9:30 am to 6:30 pm EST. Please note that requests made outside of these business hours may not be immediately guaranteed. -
I need to cancel my order, what are my options?
Upon receiving your order, we initiate preparations immediately by sourcing flowers specifically for your request. Due to this process, we require advance notice for cancellations based on the delivery date: 72 hours for Vase Arrangement products and 48 hours for bouquets, buckets, and baskets.
Please note that flower cancellations qualify for store credit only.
Orders canceled within 48 hours of placement (outside the 72-hour pick-up/delivery window) are eligible for a full refund. -
What if I have an issue with my order?
Should any issues arise with your order, we kindly ask that you reach out to us within 48 hours of delivery. This allows us to promptly address and resolve any concerns. Please send photos of any damaged products to orders@jazzup.ca for our review.
Given the perishable nature of our products, we regret that any inquiries made beyond the 48-hour window may limit our ability to provide assistance effectively.
Before Receiving Your Order:
Orders canceled within 48 hours of placement (outside the 72-hour pick-up/delivery window) are eligible for a full refund.
Upon receiving your order, we initiate preparations immediately by sourcing flowers specifically for your request. Due to this process, we require advance notice for cancellations based on the delivery date: 72 hours for Vase Arrangement products and 48 hours for bouquets, buckets, and baskets.
Please note that flower cancellations qualify for store credit only.
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After Receiving Your Order:
48-Hour FRESH FLOWER GUARANTEE:
At JazzUp, we take great pride in crafting beautiful arrangements using the freshest flowers available. If, however, you're unsatisfied with your order, we're here to help. As our fresh flowers are perishable, all sales are final.
Should any issues arise with your order, we kindly ask that you reach out to us within 48 hours of delivery. This allows us to promptly address and resolve any concerns. Please send photos of the entire arrangement, highlighting the area of concern, to orders@jazzup.ca for our review. Our team may take up to 48 hours to review and respond. We appreciate your patience.
If approved, we'll gladly arrange a replacement. However, claims made beyond the 48-hour timeframe won't be honored due to the impact of flower care and environmental conditions on the blooms.
